Refund Policy
Last updated: 17 September 2026
60 days from the date you paid. Bottles come back used, part-used or empty — it makes no difference. Start it by emailing support@allkamelt.com.
The guarantee
Every AlkaMelt order placed through the official checkout carries a 60-day money-back guarantee. The window opens on your purchase date rather than your delivery date, so check your order confirmation email if you need the exact day. Inside it, dissatisfaction of any kind entitles you to a refund of the purchase price.
Four steps
- Email us at support@allkamelt.com inside the 60 days, with your order number and the email address used at checkout.
- Wait for the return authorisation and the correct return address. Do not post anything before you have it — unauthorised parcels are genuinely hard to trace back to an order.
- Send the bottles back, empties included. Use a tracked service and keep the receipt until the refund clears.
- Receive the refund to your original payment method, normally within 5 business days of the return arriving.
What is refunded
| Item | Refundable? |
|---|---|
| Purchase price of the product | Yes, in full |
| Shipping and handling paid at checkout | No |
| Return postage you pay | No |
Timing
We issue within 5 business days of receipt. After that it is your bank's timetable — usually 3 to 10 business days, sometimes longer on an international card. If a fortnight passes with nothing, tell us and we will send you the transaction reference to give them.
Damaged, wrong or missing
Damaged or incorrect on arrival: email a photograph within 7 days. We replace or refund in full, shipping included, with nothing to send back.
Tracking says delivered, nothing arrived: check with neighbours and your local depot first — that resolves it more often than not. If not, contact us and we open a carrier investigation.
Exclusions
- Requests made more than 60 days after the purchase date.
- Bottles bought from a marketplace listing or reseller rather than the official checkout; those fall under that seller's policy.
- Returns sent without a return authorisation, which we may be unable to identify or credit.
If you stop because of a medication interaction
If your doctor tells you not to take AlkaMelt because of the berberine, say so in your email. It is covered by the same 60-day guarantee and we will not ask you to justify it further.
Cancelling before dispatch
Email as soon as you can. Orders enter the fulfilment queue within hours, but if yours has not shipped we cancel and refund in full, shipping included.
Contact
support@allkamelt.com · AlkaMelt Customer Care, 1309 Coffeen Avenue, Suite 1200, Sheridan, WY 82801, United States. Answered within one business day, Monday to Friday.