Shipping Policy
Last updated: 17 September 2026
Dispatch
We pick and pack Monday to Friday, excluding US public holidays. Most orders leave within one to two business days. Weekend orders join the queue on Monday morning.
Cost
| Package | US shipping |
|---|---|
| 1 bottle | Calculated at checkout |
| 3 bottles | Free |
| 6 bottles | Free |
Whatever applies is shown at checkout before you pay, never added afterwards.
Delivery estimates
| Destination | Estimated transit |
|---|---|
| Contiguous United States | 5 to 7 business days |
| Alaska, Hawaii and US territories | 7 to 12 business days |
| Canada | 10 to 15 business days |
| Elsewhere, where available | 12 to 20 business days |
Carrier estimates, not promises. Weather, customs and the weeks either side of a major holiday all add days.
Tracking
Your tracking number is emailed when the carrier collects the parcel. The first scan can take 24 hours to show, so an empty tracking page on day one is normal. Nothing moving for more than 5 business days is worth an email to us.
International orders
Where we ship outside the United States, import duty, VAT, GST or customs handling is charged by the destination country and is the recipient's responsibility. Those rates are set by your government; we cannot estimate or prepay them. A parcel refused at customs and returned is refunded less the outbound shipping cost.
Addresses
Read your address back at checkout. Spot an error afterwards and email us immediately — while the order is still with us it is usually fixable. Once shipped the address is locked, and a parcel returned for a bad address needs reshipping at cost.
Damage and non-delivery
Damaged in transit: photograph it, email within 7 days, and we replace at no charge. Marked delivered but not received: check neighbours and depot, then contact us so a carrier investigation can be opened.
Storage
Keep AlkaMelt upright, cool, dry, out of direct sunlight and out of reach of children. Do not use past the date printed on the bottle. If the liquid arrives looking or smelling wrong, do not take it — email us and we will replace it.